FAQs

Price & Shipping Information

  1. Prices expressed on the JiabyOCK website are expressed in Indonesian Rupiah (IDR) and are exclusive shipping fees.
  2. Our shipping fees cover processing your order, handling and packing your purchased products, and delivering them to you. Our products are shipped from our warehouses to arrive within five business days of when you placed your order. In the event of a delay, our team shall notify you by email.
  3. JiabyOCK reserves the right to change prices of products advertised on our website, without notice. We will honor the price of a purchase already in process.
  4. Orders will not be dispatched until payment is received in full. All products remain the property of JiabyOCK until payment is received in full.

Delivery Surcharge

Some of our products may not be readily available and will therefore require a longer processing time. These products include bulky, heavy, or limited availability, and have a delivery surcharge in addition to standard delivery and processing fees. Our team will notify you by email of a production schedule and estimated delivery time.

Refund & Exchange

  1. We are very proud of the quality of all our products. We guarantee satisfaction with your purchase by making measurements of high quality before shipment.
  2. JiabyOCK does not offer an exchange of products for change of mind.
  3. Damaged or faulty products must be reported to JiabyOCK within 2×24 hours from receipt of the parcel to sales@jiabyock.com. Please include an image depicting the damage/fault, your name, order number, and contact details. Where JiabyOCK is at fault, JiabyOCK will replace it with a similar product and pay the shipping costs for dispatching the replacement item to you.
  4. We are not responsible if the product received is damaged due to negligence of the expedition.

If you have any questions or concerns please contact us by email jiabyock@gmail.com,
Phone/WhatsApp: +6281233517879

TAKOYAKI COOKING CLASS

Making an Amazing Takoyaki with Yoko-San from Kansai, Japan. A collaboration event with @japanhemat

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GLIMPSE OF WAYANG

A Traditional Wayang Performance by Cok Damar. A Ten years-old Balinese Puppetter

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